TailPro Privacy Policy
How we collect, use, and protect your personal information
Last Updated: 09-01-2026
TailPro (“we”, “us”, “our”) provides business management software for pet-care professionals. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and services (“Services”).
We are committed to protecting your privacy and handling personal data responsibly in line with applicable data protection laws.
If anything in this policy is unclear, please contact us at info@tailpro.uk.
1. Who We Are
Data Controller: TailPro
Email: info@tailpro.uk
Website: https://tailpro.uk
We act as a Data Controller when you create an account, log in, or use our Services.
As a business user, you may act as a Data Controller for personal data relating to your own customers, staff, and pets.
2. Personal Data We Collect
We collect the following categories of personal data.
2.1 Account and Business Information
Full name
Work email address
Business name
Business address
Phone number
Login credentials
Subscription and billing details (if applicable)
2.2 Pet-Care Operational Data (User Content)
Information you upload to manage your business operations, including:
Pet profiles
Pet health and vaccination records (where provided by the business)
Photos, notes, attachments
Booking and appointment data
Activity logs
Internal checklists and records
You remain the owner of all User Content.
2.3 Usage and Technical Data
Collected automatically when you use the platform:
IP address
Browser type and device information
Log files
Cookie data
System performance and error reports
2.4 Payment Data
Payments are processed securely by our external payment providers.
We do not store your full card details on our systems.
3. How We Use Your Personal Data
We use your personal data for the following purposes.
Service Provision
Creating and managing user accounts
Enabling bookings, pet records, and operational tools
Communicating service updates and providing support
Security
Verifying accounts
Preventing fraud, misuse, and unauthorised access
Business Administration
Managing subscriptions
Invoicing and billing
Internal reporting and compliance
Platform Improvement
Analytics and performance monitoring
Fixing bugs and outages
Enhancing features and system stability
We do not sell your personal data or use it for third-party advertising.
4. Lawful Bases for Processing
We process personal data under the following lawful bases:
Contract – to deliver the Services you request
Legitimate Interests – for platform security, analytics, and service improvement
Legal Obligation – for invoicing, tax compliance, and fraud prevention
Consent – where required, such as for non-essential cookies
5. How We Store and Protect Your Data
We use appropriate technical and organisational measures to protect your information, including:
Encryption in transit (HTTPS/TLS)
Secure data storage
Role-based access control
Regular backups
Audit logs and access monitoring
While no system is completely secure, we take reasonable and proportionate steps to protect your data.
6. How Long We Keep Data
We retain personal data only for as long as necessary:
Account and business data – while your account remains active
User Content – until deleted by you
Logs and security data – up to 12 months
Billing and financial records – as required by law
You may request deletion of your data at any time, subject to legal obligations.
7. Data Deletion Procedure
You have the right to request the deletion of your personal data at any time.
To request deletion of your data, please contact our support team through the TailPro app or via our website at info@tailpro.com.
Once your request is verified, your personal data will be permanently removed from our systems, unless retention is required by law for accounting, regulatory, or legal purposes.
8. Sharing and Transfers of Data
8.1 Service Providers
We may share data with trusted third-party providers, including:
Hosting services
Payment processors
Analytics providers
Email delivery platforms
Security monitoring services
All providers are bound by data protection agreements.
8.2 Legal Requirements
We may disclose data if required by law, regulators, or court orders.
8.3 International Transfers
If personal data is transferred outside your country, we use appropriate safeguards such as:
Standard Contractual Clauses
Approved adequacy mechanisms
9. Your Data Protection Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
To exercise these rights, contact info@tailpro.uk.
We respond within the timeframe required by law.
10. Cookies
We use cookies to support:
Login and session management
Analytics
Performance optimisation
Essential cookies are used by default.
Non-essential cookies are only used with your consent.
A separate Cookies Policy can be provided if required.
11. Children’s Data
TailPro is a business-to-business service and is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time for legal, technical, or operational reasons.
Material changes will be notified through email or in-app messages.
14. Complaints
If you believe your personal data has been mishandled, please contact us first at info@tailpro.uk.
We will investigate and respond promptly.
You may also have the right to lodge a complaint with your local data protection authority.
15. Contact Us
For any questions about this Privacy Policy, please contact:
Email: info@tailpro.uk
Website: https://tailpro.uk