TailPro Refund and Cancellation Policy
Fair and transparent subscription and cancellation terms
Last Updated: 09-01-2026
At TailPro, we aim to provide clear and fair policies regarding subscriptions, cancellations, and refunds. This Refund and Cancellation Policy explains how cancellations work, when refunds may be issued, and what to expect when you change or end your subscription.
By subscribing to or using TailPro services, you agree to the terms outlined in this policy.
1. Subscription Plans
TailPro offers subscription-based access to its pet-care business management platform. Subscription details, pricing, billing cycles, and included features are displayed at the time of purchase and within your account dashboard.
Subscriptions may be billed monthly, annually, or according to the plan you select.
2. Free Trials and Promotional Offers
If TailPro offers a free trial or promotional access:
No charges will be applied during the free trial period unless stated otherwise
You may cancel at any time before the trial ends to avoid being charged
If you do not cancel before the trial expires, your subscription will automatically convert to a paid plan
Trial periods and promotional terms may vary and are subject to change.
3. Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting our support team.
How cancellations work:
Cancellation takes effect at the end of your current billing cycle
You will continue to have full access to TailPro until the end of the paid period
No further charges will be made after cancellation
We do not charge any cancellation fees.
4. Refund Policy
General Policy
Unless required by law or stated otherwise in your subscription plan:
Subscription fees are non-refundable once charged
We do not provide refunds for partial months, unused time, or unused features
Downgrades do not generate automatic refunds or credits for the current billing period
Exceptions
Refunds may be issued in limited circumstances, such as:
Duplicate or accidental charges
Billing errors caused by our systems
Service unavailability due to extended technical outages
Any refund granted is at TailPro’s discretion and will be processed using the original payment method.
5. Failed Payments and Account Suspension
If a payment fails:
We may retry the payment using your saved payment method
Your access to the platform may be temporarily restricted until payment is resolved
Continued non-payment may result in account suspension or termination
6. Changes to Subscription Plans
You may upgrade or downgrade your subscription at any time.
Upgrades may take effect immediately and may result in a prorated charge
Downgrades usually take effect at the next billing cycle
Pricing and plan features may change from time to time
7. Termination by TailPro
We reserve the right to suspend or terminate accounts if:
You breach our Terms and Conditions
You misuse the platform or engage in unlawful activity
Payment obligations are not met
In such cases, refunds are not provided unless required by law.
8. Contact and Support
If you have questions about cancellations, billing, or refunds, please contact us:
Email: info@tailpro.com
Website: https://tailpro.uk
Our support team will be happy to assist you.
9. Updates to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, pricing, or legal requirements.
The “Last Updated” date at the top of this page will indicate the latest version.