TailPro Terms and Conditions
Guidelines for using our website and services
These Terms and Conditions (“Terms”) govern your access to and use of the TailPro website, mobile application, and related services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use TailPro.
1. Introduction
TailPro provides digital tools for managing pet-care bookings, customer communication, operations, and business performance. These Terms apply to all users of our website and Services.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement. You are responsible for ensuring that your use of TailPro complies with all applicable laws and regulations in your country.
3. User Responsibilities
You agree to use the Services only for lawful and appropriate purposes. You must not:
Upload or transmit harmful, misleading, abusive, or unlawful content
Attempt unauthorised access to TailPro systems
Interfere with the performance, availability, or security of the platform
Use the Services in a way that infringes the rights of others
We reserve the right to suspend or terminate accounts that breach these requirements.
4. Your Use of the Service
By using TailPro, you acknowledge that:
We process personal data in line with our Privacy Policy
Processing activities include account creation, bookings, communication, analytics, fraud prevention, and service improvement
You must review the Privacy Policy to understand how your data is collected and used
All processing is carried out under applicable data protection laws.
5. User Content
“User Content” includes photos, pet profiles, booking data, notes, reviews, and any information you upload to the platform.
By submitting User Content, you grant TailPro a non-exclusive, worldwide, royalty-free licence to:
Store and use the content to deliver the Services
Display the content within your account
Process the content for operational, analytical, and security purposes
You confirm that:
You own or have the right to upload the content
Your content does not infringe third-party rights
You remain the owner of all User Content.
6. Account Information
You must provide accurate and up-to-date information, including your name, email address, and business details.
You are responsible for:
Keeping your login credentials secure
All activity that occurs under your account
TailPro is not responsible for issues caused by inaccurate or outdated information provided by you.
7. Intellectual Property
All intellectual property on the TailPro platform, including text, graphics, logos, icons, software, and design elements, is owned by TailPro or licensed to us.
You must not:
Copy, modify, distribute, or reverse-engineer any part of the platform
Use TailPro trademarks without written permission.
8. Data Protection and Privacy
We process personal data in accordance with applicable data protection laws.
You have rights including access, correction, deletion, restriction, portability, and objection. Full details are provided in our Privacy Policy and Data Processing Agreement.
To exercise your rights, please contact us using the details in Section 16.
We do not limit or exclude liability for breaches of data protection law.
9. Subscription Fees and Payments
If your plan requires payment:
Fees are displayed at checkout and may include applicable taxes
You authorise us to charge your selected payment method for recurring fees
Failure to pay may result in account suspension or termination
Refunds are only provided when required by law or clearly stated in your plan.
10. Service Availability
We aim to provide reliable access but do not guarantee that the Services will be:
Available at all times
Free from errors, interruptions, or security vulnerabilities
We may suspend access for maintenance, upgrades, or security reasons.
11. Liability
To the fullest extent permitted by law:
We do not exclude liability for death, personal injury, fraud, or breach of data protection law
For all other claims, our total liability is limited to the subscription fees paid in the 30 days prior to the event giving rise to the claim
We are not liable for losses caused by inaccurate or incomplete information provided by you
We are not liable for business losses, including loss of profits, revenue, goodwill, or data, except where prohibited by law.
12. Third-Party Services
The platform may include links or integrations with third-party services. These are provided for convenience only. TailPro is not responsible for third-party content, services, or privacy practices.
13. Suspension and Termination
We may suspend or terminate your account:
If you breach these Terms
If required by law or regulatory authorities
If your behaviour poses a risk to the platform or other users
You may close your account at any time by contacting us.
14. Changes to These Terms
We may update these Terms when necessary due to legal, technical, or operational changes.
Material changes will be notified via email or in-app notice
We will provide reasonable notice before changes take effect
Continued use of the Services means you accept the updated Terms.
15. Governing Law
These Terms are governed by the laws applicable in your operating jurisdiction.
Any dispute must first be attempted to be resolved amicably. If unresolved, disputes will be handled through binding arbitration or courts of competent jurisdiction, as required by law.
16. Contact Information
If you have questions about these Terms, please contact:
Email: info@tailpro.uk
Website: https://tailpro.uk