Keep pet parents connected, without the check-in messages.
Show clients their pet’s having a great time, without them having to ask. TailPro’s Digital ‘Pupdates’ let your team share photos, notes and real-time updates directly through the app during or after every service.
Every update is linked to the booking, sent instantly, and kept in one professional record.
No credit card required · Free plan, forever · Included on every TailPro plan
How Digital ‘Pupdates’ build trust and loyalty
What you actually get
Pet owners want reassurance that their pet is safe, happy and well looked after. Without clear updates, that reassurance turns into anxious messages and repeated “just checking in” texts landing in your inbox during the working day.
You’re not adding another task to a busy day, you’re replacing the anxious messages you’d otherwise be answering with something you send proactively, on your own terms.
From a quick photo to a reassured client
A moment for your team. A different visit for the client.
Sending a Pupdate takes a moment for your team, but it changes how the whole visit feels from the client’s side.
- 1Your team uploads a photo or note – during or right after the service, straight onto the booking.
- 2The client receives it instantly – as an in-app notification, no need for them to ask.
- 3They see their pet is happy and well cared for – real-time reassurance, not a guess.
- 4The update stays linked to that booking – easy to look back on, never lost in a message thread.
- 5They feel confident, not anxious – and that confidence carries into the next booking.
Clients don’t have to send a “just checking in” message anymore, you’ve already answered the question before they had to ask it.
Why not just send photos on WhatsApp?
Personal messages get lost. This doesn't.
Sending photos through personal messaging apps is inconsistent, untracked, and keeps important communication outside your business entirely. Important updates get lost in message threads, and there’s no record of what was sent, when, or to whom. Digital ‘Pupdates’ keeps everything inside one secure, structured system. Clients feel connected. Your business looks professional. Instead of reactively responding to anxious messages, you’re proactively building confidence, every single visit.
Personal messaging apps
- Inconsistent, whoever remembers to send one
- No record of what was sent or when
- Communication outside your business system
- Feels unprofessional and ad hoc
Digital 'Pupdates'
- Sent from inside TailPro, tied to the booking
- Every update recorded and easy to find
- Visible to your authorised team
- Consistent, professional experience
Fewer Interruptions
Reassured clients stop sending repeated “just checking in” messages.
Stronger Relationships
Regular, genuine updates build the kind of trust that turns one-time clients into loyal ones.
A Professional Edge
Transparency during a service is something many competitors simply don’t offer.
Organised by Default
Every update lives with its booking, not buried in a personal chat thread.
Not a workaround using your personal phone: updates are sent from inside TailPro, tied to the right booking, and visible to your authorised team, not just whoever happened to take the photo.
Send your first Pupdate today
A photo and a note, that’s all it takes to turn a routine visit into a reassuring one.
Digital ‘Pupdates’ FAQs
FAQs
Turn routine visits into moments clients remember.
Stop responding to anxious messages and start sending the reassurance first. A quick photo, a short note, sent instantly, that’s the difference between a client who wonders and a client who trusts you completely.