Keep sensitive pet information secure, not scattered.
Some information shouldn’t be on a sticky note. TailPro’s Private Pet Notes let your team store confidential medical, behavioural or internal care information securely within each pet’s profile, visible only to authorised staff, never shared with clients.
Every team member who works with that pet sees the same accurate details, without the risk that comes with paper or personal messages.
No credit card required · Free plan, forever · Included on every TailPro plan
How Private Pet Notes improve care quality
What you actually get
Important information about a pet’s health, behaviour or special requirements should never rely on memory or scattered messages. Without a secure system, details get missed or worse, accidentally shared with the wrong person.
This isn’t about restricting information, it’s about making sure the right people have it, reliably, without the risk that comes with paper or personal messages.
From confidential detail to consistent care
Written once. Seen by whoever needs it.
The note is written once, by whoever has the information. From there, every authorised team member who works with that pet sees the same accurate picture.
- 1A staff member records sensitive information – a medical condition, a behavioural note, a handling instruction, directly on the pet’s profile.
- 2Access is controlled by role – only staff with the appropriate permission level can view it.
- 3Any authorised team member can check it before a visit – no need to ask around or rely on someone’s memory.
- 4The information stays with the pet, not the person – even if the staff member who wrote it isn’t working that day.
- 5Clients never see it – it stays entirely internal, exactly as it should.
Whoever’s on shift, the right information is there, consistent, accurate, and never dependent on who happens to remember it.
Why not just use a notebook or a staff chat?
Confidential information deserves better than a group chat
Paper notes can be lost, seen by the wrong people, or left behind during a busy shift. Messaging apps offer no structured access control and no reliable record-keeping — important details end up buried in a chat history nobody searches. Private Pet Notes keeps everything secure and accessible when it’s actually needed. Your team delivers consistent care. Clients feel confident in your professionalism. Your records stay organised — and compliant.
Notebook or staff chat
- Can be lost or left behind on shift
- No access control — anyone can see it
- Buried in a chat history nobody searches
- Depends on someone remembering to check
Private Pet Notes
- Lives securely in the pet’s profile
- Visible only to staff with the right access
- Easy to find, exactly where it should be
- Never dependent on memory or handovers
Genuine Confidentiality
Sensitive information is never at risk of being seen by a client or unauthorised staff.
Consistent Care
Every staff member sees the same accurate details, regardless of who handled the pet last.
Fewer Mistakes
No relying on verbal handovers or scattered notes that don’t reach everyone.
Professional Record-Keeping
Organised, centralised, and easy to reference when it matters.
Not the same as Client Handover Notes: Handover Notes capture instructions the client gives you at booking. Private Pet Notes are the opposite, written by your team, for your team, and never visible to the client at all.
Keep confidential details where they belong
Secure, staff-only, and always attached to the right pet’s profile.
Private Pet Notes FAQs
FAQs
Keep the right information with the right people.
Stop relying on memory and scattered notes for information that genuinely matters. Store it securely, once, and let every authorised team member access the same accurate picture, client-invisible, staff-reliable.