Nothing important gets lost between handover.
Clients add important instructions when they book, feeding times, access details, preferences, and that note stays attached to the booking, visible to whichever staff member and shift ends up delivering the service.
No credit card required · Free plan, forever · Included on every TailPro plan
Keep everyone working from the same information
One client. One pet. One clear record.
The right information should follow the booking, not the person who took it. Whoever picks up this appointment sees exactly what the client asked for.
When information lives in people’s heads, things get missed
One booking, several people, one chance to get it right
A pet-care business often has more than one person involved in delivering a single service — different shifts, different staff, sometimes a different person entirely from whoever took the original booking. If the client’s instructions only live in someone’s memory or a message thread, the next person has to ask.
Repeated questions, missed instructions, inconsistent care, delayed tasks, and a client who has to explain themselves twice.
From scattered instructions to structured information
What happens to a client's request, two different ways
Without Client Handover Notes
With TailPro
Handover notes for real pet-care situations
Not generic SaaS examples — the actual things clients tell you
“The owner is collecting early.”
A change to collection time, recorded so whoever’s on shift knows about it.
“Please use the sensitive shampoo.”
A grooming instruction, visible to whichever groomer carries out the service.
“Owner asked us to call before collection.”
A simple request that’s easy to forget if it’s only said once, out loud.
“Feed at 2pm, half a portion only.”
A specific feeding instruction attached directly to that day’s booking.
“No other dogs during the walk today.”
A preference the client wants respected on this particular visit.
“Please confirm once medication’s been given.”
A request for reassurance, answered without an extra phone call.
How it works
From client instruction to completed service
01
Record the information
The client adds a note or instruction while booking.
02
Keep it connected
The note stays attached to that booking automatically.
03
The team sees it
Whoever delivers the service sees the note before it starts.
04
The instruction is followed
The team acts on it, without needing to double-check with the client.
05
The record stays organised
A clearer history of what was communicated and when.
Repeated questions are a hidden form of admin
Give your team the information they need before they have to ask for it
When a client’s request isn’t recorded clearly, staff spend time asking each other what was said, whether something’s been done, or what time collection is. TailPro moves that information out of informal conversation and into the booking itself.
A booking alone isn’t always enough
Give your team the context they need
Where important information should live
Client Handover Notes vs WhatsApp
WhatsApp / informal messages
- Buried in conversations
- Difficult to find later
- Separated from the booking
- Dependent on whoever read it
- Easy to overlook
TailPro Client Handover Notes
- Recorded directly on the booking
- Visible to the right team
- Connected to the client and pet
- Easy to find when it matters
- Part of one organised process
Your team’s important information shouldn’t live in a chat thread.
What customers actually care about
Better handover. More consistent care.
Customers don’t necessarily care which team member is working. They care that their pet is looked after properly, their instructions are followed, and their requests are remembered.
Customers shouldn’t have to repeat themselves every time a different member of staff helps them.
A shift change shouldn't mean starting from scratch
When staff change, the information a client gave you shouldn’t disappear with them.
Built for different pet-care businesses
Useful whichever service you run
Pet Daycare
Pass feeding, behaviour and collection instructions between shifts.
Pet Boarding
Keep relevant instructions available throughout a pet’s stay.
Kennels
Support clear handover between teams managing arrivals and departures.
Pet Grooming
Keep service preferences and requests visible to whoever’s holding the clippers.
Dog Walking
Record relevant instructions a covering walker needs to know.
Pet Sitting
Keep visit instructions organised across multiple visits or sitters.
Home Visits
Help staff see relevant instructions before they arrive at the property.
Pet Training
Record client requests and follow-up information tied to each session.
From note to action
Don't just record the note — make sure it's seen before it matters
A handover note is only useful if the right person sees it at the right moment. Because it’s attached to the booking itself, it’s there in front of whoever’s delivering the service — not filed away somewhere they’d have to go looking for it.
Client-facing vs internal information
The right information for the right people
Client Handover Notes capture what a client tells you. For confidential, staff-only information — internal medical or behavioural detail your team records itself — that’s a separate, complementary feature.
Client Handover Notes
- ✓ Client-provided instructions
- ✓ Attached to the booking
- ✓ Visible to the team delivering the service
- ✓ Internal, staff-authored information
- ✓ Confidential medical or behavioural detail
- ✓ Visible to authorised staff only, not clients
Less repeating. More knowing.
What actually changes
Clearer Handover
Important information is easier for the next team member to find.
Fewer Questions
Staff spend less time asking what the client said earlier.
Better Continuity
Whoever picks up the booking has the context they need.
More Consistent Care
Important client and pet information is less likely to be missed.
Better Customer Experience
Customers don’t have to repeat the same instructions to different staff.
Less Admin
Less need for scattered messages, paper notes and verbal handovers.
Part of one connected system
Keep information moving with the booking
Customer
Provides the instruction
Pet
Profile & history
Booking
Note attached
Handover Note
Visible to the team
Staff
Deliver the service
Customer Update
Sent where relevant
Client Handover Notes FAQs
FAQs
Give your team the information they need.
Keep handovers clear, keep information organised, and keep your whole team working from the same picture.