Sara, who runs Who Lets Your Dog Out in Grantham, Lincolnshire, wasn’t keen on giving up her paper-based way of managing the business.
She liked knowing how everything worked and preferred keeping control of her daily administration.
But after approximately two months using TailPro, her perspective changed.
Sara now reports saving nearly 40 hours every month on business administration, alongside saving money and making work easier for herself and her team.
For someone who describes herself as a “paper kind of girl”, that is a considerable change.
Meet Who Lets Your Dog Out
Who Lets Your Dog Out is a pet care business based in Grantham, Lincolnshire, run by Sara.
Like many small business owners, Sara has to balance caring for customers and pets with the administrative responsibilities that keep the business running.
Before TailPro, she preferred managing things on paper.
It was familiar, and she felt comfortable with the way she worked. She also describes herself as a “total control freak”, which helps explain why she was initially hesitant about introducing business management software.
Changing her approach meant trusting a different way of handling everyday administration.
And for Sara, that wasn’t an easy decision.
The Challenge: Too Much Time Spent on Administration
Running a pet care business involves more than providing services.
There are customer details to maintain, bookings to organise, staff to coordinate and payments to manage.
Each responsibility requires attention, and the time spent on routine administration can quickly add up.
Sara was comfortable with her paper-based approach, but she was also spending time managing the business that she could potentially recover through a different system.
Her challenge wasn’t simply replacing paperwork with software.
It was finding a way to reduce administrative work without losing control over how her business operated.
Moving away from familiar methods raised questions about whether a digital system would be straightforward to use and genuinely worthwhile.
Despite those reservations, Sara decided to try TailPro.
The Solution: Making Business Administration Easier with TailPro
TailPro is pet care business management software designed to help UK pet care businesses organise their everyday operations.
The platform provides tools for managing bookings, customer and pet information, staff schedules, payments and other administrative responsibilities in one place.
For Sara, the value wasn’t about having more technology.
It was about spending less time on the administrative side of running Who Lets Your Dog Out.
By introducing TailPro into her business, Sara moved away from relying entirely on her familiar paper-based approach.
Her testimonial doesn’t identify every feature she uses or provide a breakdown of the administrative tasks involved.
However, her feedback makes the overall outcome clear: she reports spending substantially less time managing the business.
She also found that the benefits extended beyond her own workload, making everyday work easier for her team.
The Results: Nearly 40 Hours Saved Every Month
After approximately two months using TailPro, Sara reported three important improvements.
Nearly five working days of time saved
Sara estimates that TailPro saves her the best part of 40 hours each month.
That’s almost five eight-hour working days that would otherwise be spent on business administration.
For a hands-on business owner, recovering that much time can make a meaningful difference to the working month.
Money saved
Sara also reports that using TailPro is saving her money.
She hasn’t provided a specific amount or identified which costs have been reduced, so the financial benefit cannot be quantified.
Nevertheless, it is an important part of her positive experience.
An easier working day for her team
The improvements haven’t been limited to Sara personally.
She says TailPro has made life easier for her team too.
While her testimonial doesn’t describe individual staff workflows, it shows that Sara sees the benefits extending across her business.
These are customer-reported outcomes, and individual results will vary.
What Sara Says About TailPro
Sara’s own words capture the difference between her initial hesitation and her experience after introducing the software.
“I’ve been using the Tailpro now for about two months and it’s saving me the best part of 40 hours a month in time.”
She also explains why she was reluctant to make the change:
“I was really hesitant at first about doing something like this, because I’ve always been a total control freak and a paper kind of girl, but it saved me time, saving me money and just making my life and that of my team so much easier.”
Sara – Who Lets Your Dog Out, Grantham, Lincolnshire
Sara also praises TailPro’s support team, describing them as “absolutely amazing”.
Her feedback is particularly relevant to pet care business owners who are comfortable with their existing routines but wonder whether software could make administration easier.
She was hesitant at first, tried something different and found that it worked for her business.
What Other Pet Care Businesses Can Learn
If you run a dog walking, pet sitting, grooming, daycare or boarding business, you may recognise some of Sara’s concerns.
Paper-based systems can feel familiar and manageable, especially when you’ve used them for years.
But familiar doesn’t always mean efficient.
It’s worth considering how much time you spend each week on routine administration and whether a different approach could help.
Sara’s experience doesn’t mean every business will save 40 hours each month. Results depend on the business, its existing processes and how the software is used.
What her story demonstrates is that reducing administrative work doesn’t have to mean giving up control over your business.
For Sara, introducing TailPro has meant recovering valuable time, reporting lower costs and making work easier for her team.
Ready to Spend Less Time on Pet Care Administration?
If paperwork and routine business administration are taking up too much of your working week, TailPro may be worth exploring.
TailPro helps UK pet care businesses manage bookings, customers, pets, staff and payments through one platform.
You can get started with TailPro’s Free plan without a monthly software subscription. Payment processing fees apply when customers pay online.
Prefer to see how TailPro works before getting started?
